ABSTRACT
The retail industry is a large service platform where national and international manufacturers bring their products to consumers. Today, the retail sector, both bricks-and-mortar and online, is developing and adapting to the changing needs of the customers. Depending on the changing demand patterns of the customers, one can notice that key success criteria of the sector transform as well. Rapid adaptation to changing requirements of the retail sector is necessary in order to survive in the increased competition and to increase the market share among the other companies. In order to analyze the sector in Turkey, retail brands that are selected from the largest 500 companies of Turkey (Capital 500 list) were examined using the relevant success criteria. Key success factors have been chosen from the existing literature about the retail sector. Firstly, retailing was examined in a theoretical framework to better undersand the elements that define the sector alongside technological capabilities of the sector. Additionally the effects of Covid-19 on e-retailing were also evaluated with the purpose of determining the changes forced upon the sector by the pandemic. In the light of the findings, the emerging companies, observed changes and directional shifts, and the size of the competition in Turkish retailing sector are discussed. Success criteria were chosen from the existing literature, and were weighted in accordance with importance ranks obtained through content analysis. Considering success criteria, DEA analysis has been carried out and the efficiency level of the companies has been evaluated. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
ABSTRACT
The retail industry is a large service platform where national and international manufacturers bring their products to consumers. Today, the retail sector, both bricks-and-mortar and online, is developing and adapting to the changing needs of the customers. Depending on the changing demand patterns of the customers, one can notice that key success criteria of the sector transform as well. Rapid adaptation to changing requirements of the retail sector is necessary in order to survive in the increased competition and to increase the market share among the other companies. In order to analyze the sector in Turkey, retail brands that are selected from the largest 500 companies of Turkey (Capital 500 list) were examined using the relevant success criteria. Key success factors have been chosen from the existing literature about the retail sector. Firstly, retailing was examined in a theoretical framework to better undersand the elements that define the sector alongside technological capabilities of the sector. Additionally the effects of Covid-19 on e-retailing were also evaluated with the purpose of determining the changes forced upon the sector by the pandemic. In the light of the findings, the emerging companies, observed changes and directional shifts, and the size of the competition in Turkish retailing sector are discussed. Success criteria were chosen from the existing literature, and were weighted in accordance with importance ranks obtained through content analysis. Considering success criteria, DEA analysis has been carried out and the efficiency level of the companies has been evaluated. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
ABSTRACT
Following the rapid spread of coronavirus 'COVID-19' around the world and the imposed confinement measures by governments, the food retailing sector has experienced tremendous shifts in trends among consumers. Due to uncertainty of the future, the food sector faced an imbalance in supply demand, following the shift towards online grocery shopping to mitigate the risk of infection from supermarkets. Towards the end of the first lockdown restrictions imposed by the Saudi Arabian government, this research studies the impact of COVID-19, a disease created by corona virus, on the intention to continuously use online food channels post pandemic. In this research, we intend to evaluate the consumer factors that determine their intention to use online food channels even after the confinement measures. The study focuses on the interaction between the independent variables, customer satisfaction, social influence, trust and convenience and the dependent variable intention to use online food channels. The study was conducted on 528 Saudi citizens using a questionnaire distributed through social media. The questionnaire consisted of demographic information questions and questions related to each of the independent variables, which were analyzed using SPSS-22 software. The findings revealed that there is a significant association between the consumer factors and the intention to use online food channels post-pandemic. © 2022 Bharati Vidyapeeth, New Delhi.
ABSTRACT
This study analyzed the levels of mental workload and the presence of burnout on a sample of fashion retailing workers from Spain and its relationship with the current CoViD-19 (Coronavirus disease-19) pandemic. We established a cross-sectional design. Participants (n = 360) answered an online survey including questions about sociodemographic data, perception of CoViD-19, CarMen-Q questionnaire (workload), and MBI (burnout syndrome). The survey campaign took place in October and November 2020. The results showed that participants exhibited deep concern about the CoViD-19 pandemic and its influence in the workplace. Although the mental workload was near the middle point of the scale, participants showed moderate to high burnout levels, revealing that the sample was at risk of experiencing higher burnout levels over time as the pandemic and associated economic crisis continued. The multiple regression analysis results indicated that environmental changes, work overload, somatic symptoms, insomnia, negative job expectations, and uncertainty constituted significant mental workload predictors. Insomnia, somatic symptoms, and negative job expectations constituted significant predictors for burnout. Differences between job positions and genders in mental workload and burnout were found. In conclusion, the uncertainty at work derived from the CoViD-19 pandemic harms fashion retailing workers' psychological well-being in Spain.